Privacy policy.

 

Privacy Policy

Last updated: Oct 2022

This Privacy Policy explains how Prahran Health Foods collects, uses, and shares information about you when you visit or make a purchase from our online store www.prahranhealthfoods.com.au, or at shop-front Prahran Health Foods 201 Commercial Rd, South Yarra or interacting with us through via customer service, or social media pages (collectively, the “Services”).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our Services. By accessing or using our Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

INFORMATION WE COLLECT

We may collect information that can identify you (“personal information”) and information that cannot be used to identify you (“non-personal information”). We may collect personal information that you voluntarily provide to us, such as your name, address, email address, phone number, and payment information. We may also collect non-personal information, such as your IP address, device identifier, browser type, and information about your use of our Services.

HOW WE USE YOUR INFORMATION

We use the information we collect for a variety of purposes, including to:

  • Provide, maintain, and improve our Services;

  • Process your transactions and send you related information, such as order confirmations and invoices;

  • Communicate with you about our products, services, and promotions;

  • Respond to your customer service requests and support needs;

  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and

  • Comply with legal obligations.

SHARING YOUR INFORMATION

We may share your personal and non-personal information with the following parties:

  • Service providers who assist us in operating our business, such as payment processors and delivery services;

  • Third-party business partners for marketing or promotional purposes, with your consent;

  • Law enforcement or government agencies, if required by law or in response to a valid request; and

  • Other third parties as necessary to protect the safety, rights, or property of Prahran Health Foods, our customers, or the public.

COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, web beacons, and other tracking technologies to collect information about your use of our Services. Cookies are small data files that are placed on your computer or mobile device when you visit a website. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see our Cookie Policy.

YOUR CHOICES AND RIGHTS

You have the following choices and rights regarding your personal information:

  • Opt-out of marketing communications: You can unsubscribe from our marketing emails by following the opt-out instructions provided in the emails. You may continue to receive transactional and non-promotional emails, such as order confirmations and invoices.

  • Access and update your personal information: You may update your personal information by logging into your account or contacting us through our customer service center.

  • Delete your personal information: You may request that